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Shipping Policy
At thelienindex, we’re committed to getting your order to you quickly, safely, and reliably — no matter where you are.
1. Order Processing Time
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All orders are processed within 1–3 business days after receiving payment.
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Orders are not processed or shipped on weekends or public holidays.
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You will receive a confirmation email with tracking details once your order has been dispatched.
2. Shipping Destinations
We currently ship to most countries worldwide, including:
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United States
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Canada
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United Kingdom
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Australia
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European Union countries
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Asia-Pacific (Singapore, Japan, South Korea, etc.)
If your country is not listed at checkout, please contact us at support@thelienindex.com to confirm availability.
3. Estimated Delivery Time
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| USA | 7–12 business days | 3–5 business days |
| Canada | 8–14 business days | 4–6 business days |
| UK & Europe | 8–14 business days | 4–7 business days |
| Australia/NZ | 8–14 business days | 4–7 business days |
| Asia | 5–10 business days | 2–5 business days |
| Other Regions | 10–20 business days | Not available |
Delivery time may vary depending on your location and customs clearance.
4. Shipping Fees
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Standard Shipping: Rates are calculated at checkout based on destination and order weight.
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Express Shipping: Available for select countries; additional fees apply.
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Free Shipping: We offer free standard shipping on orders over USD 100 (amount may vary by region).
5. Customs Duties & Taxes
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International orders may be subject to import taxes, customs duties, and fees levied by your country’s customs office.
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These charges are not included in your order total and are the customer’s responsibility.
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The lien index is not liable for any customs delays.
6. Tracking Your Order
Once your order is shipped, you’ll receive an email with a tracking link. You can also track your shipment via the “Track Your Order” page on our website.
7. Shipping Delays
While we strive to deliver on time, unforeseen factors such as customs delays, extreme weather, or courier issues may affect delivery. We appreciate your patience and understanding.
8. Undeliverable Packages
Please ensure your shipping address is complete and accurate.
Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges for re-delivery.
Need Help?
If you have any questions about shipping or your order status, please contact us at:
📧 support@thelienindex.com
Thank you for choosing thelienindex — relaxed fashion, delivered to your door.
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