Return Policy

We hope you love your purchase from thelienindex, but if for any reason you're not completely satisfied, we’re here to help.

1. Return Eligibility
To be eligible for a return, your item must:

Be unused, unwashed, and in its original condition

Include original tags and packaging

Be returned within 14 days of delivery

Final sale items, swimwear, undergarments, and gift cards are non-returnable.

2. How to Request a Return
To initiate a return, please contact our customer service team at:

📧 support@thelienindex.com
Include your order number and reason for return. Our team will provide the return address and further instructions.

Please do not return items without contacting us first. Unauthorized returns may not be accepted.

3. Return Shipping
Return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method.

We are not responsible for lost or damaged return parcels.

4. Refunds
Once your return is received and inspected, we will notify you by email.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees and any non-refundable charges will be deducted from the refund.

5. Exchanges
We currently do not offer direct exchanges. If you would like a different size or style, please return the item for a refund and place a new order.

6. Damaged or Incorrect Items
If you received a defective, damaged, or wrong item, please contact us within 48 hours of delivery with photos and your order number. We’ll make it right as soon as possible.

7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:

Check your bank or credit card statement

Contact your payment provider

Then contact us at support@thelienindex.com

Thank you for shopping with thelienindex.
If you have any questions, feel free to reach out — we’re here to help.